Standard Questions

  1. This is exclusive for Lelong Web Store member and must integrate with NetPay payment service.
    This is exclusive for Lelong Web Store member and must integrate with NetPay payment service.
  2. What If I am not Lelong Web Store? How?
    Don't worry, please do direct contact our Web Store team at 017 686 4568 or drop us an email to Store@lelong.com.my
  3. What If I do not want to open Lelong Web Store, can you send out via LEC?
    - Yes, we will charge RM 12,000.00 per sending to our Lelong.my members.
    - If you are Lelong Web Store, it will be waive at this moment (refer to Question 12)
  4. How can I apply NetPay payment service?
    You can download the registration form via this link: www.netpay.my
  5. How do I benefit from this LEC?
    - Increase your store sales revenue and hits rate.
    - More exposure of your product to Lelong.my members
  6. Where will be my product show after I featured into LEC?
    - Email blasting (newsletter) to all Lelong.my members
    - Feature at Lelong.my Front Page
    - Promotion banner will be place in Lelong.my website
  7. What is the estimate of buyer viewing my product?
    - Reach out to over 1 million potential buyer
    - Over 4.5 million unique buyer visiting Lelong.my each month
  8. Can I submit my Web Store product first before apply NetPay payment services?
    Yes, you can. Our team will follow up with you for the NetPay application form.
  9. Will I get clash the same product with my competitor in the same issue?
    No, we will not clash your product with them. We practise 1st come 1st serve basic.
  10. What if I have special product, can I over take the queue?
    Yes, you can. Again this is based on approval from the LEC community.
  11. Can I refuse to come out from the LEC?
    Yes, you can. But need to give us different product and subject to the next issue available slot.
  12. Do I need to give discount or free shipping to buyer?
    Highly recommend you give discount, because buyer want to see discount and saving. This will make them tempting to buy it.
  13. What is the charge for LEC?
    - Registration fee will be charge RM 100.00 (waived for now)
    - Per product submission fee will be charge RM 100.00 (waived for now)
    - Since the Registration and Product Submission fee waive at this moment. We just charge some transaction fee (commission) to you. When customer purchase it, than you just pay for that, it will be a Win - Win situation for both party.
  14. Will you charge back the registration and product submission fee?
    Yes, in the future.
  15. What is the transaction fee (commission)?
    You can give 5 - 10% or higher commission to the LEC
  16. What If my product have little margin, like IT, Gadgets or Mobile Phone?
    Yes we can work it out, by key in figure instead of 5 - 10%
  17. Is that LEC transaction fee (commission) same like NetPay transaction fee?
    Nope, it is different. NetPay transaction fee is charge by Bank (internet banking 2.5% or credit card 3.5%). As for the LEC transaction fee is charge by LEC team.
  18. How do I make payment to LEC team for the Transaction fee (commission)?
    You can make payment via Lelong control panel or top up into your iAccount
  19. Will you alert or remind me when to make payment?
    Yes, we will send you email or sms.
  20. What is the payment method for me to pay for the Transaction fee (commission)?
    Credit Card or Internet Banking which available by NetPay.